Refund Policy

2.1 Monthly Subscriptions

Monthly subscription fees are non-refundable once the billing period has commenced. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period. No refunds will be provided for the remaining days in the current billing period.

2.2 Annual Subscriptions

Annual subscription fees are non-refundable after 30 days from the date of purchase. If you cancel your annual subscription within the first 30 days, you may be eligible for a prorated refund of the unused portion, minus any applicable processing fees.

2.3 Refund Requests

To request a refund, please contact our support team at our contact page or email us at support@supplierverify.com within the applicable refund period. Refund requests must include:

• Your account email address
• Subscription plan details
• Reason for refund request
• Date of purchase

The following items are non-refundable:

• Subscription fees for periods that have already been used
• One-time setup fees or activation fees
• Custom development or integration services
• Enterprise plan fees after the initial 30-day period
• Any fees associated with third-party services
• Processing fees or transaction fees

If your refund request is approved, we will process the refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take additional time for the refund to appear in your account, depending on your payment provider and financial institution.

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period.

Canceling your subscription does not automatically entitle you to a refund. Refunds are only available as specified in this Policy.

If you experience technical issues or service disruptions that prevent you from using the Service, please contact our support team immediately. We will work to resolve the issue promptly.

If we are unable to resolve a significant service issue within a reasonable time, you may be eligible for a prorated refund for the affected period. Each case will be evaluated individually.